Uncommon Expert

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07975 944801

- Roger@Uncommon.Expert

Privacy Policy

Along with the business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
  • UK Data Protection Act 1988 (DPA)
  • EU Data Protection Directive 1995 (DPD)
  • EU General Data Protection Regulation 2018 (GDPR)
  • Australian Privacy Act 1988 (APA)
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in Section 8) for clarification.
This website collects and uses personal information for the following reasons: 2.1 Site visitation tracking Like most websites, this site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see Section 5 below). Google Analytics makes use of cookies, details of which can be found on Google’s developer guides. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website. 2.2 Our blog Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to the Gravatar system. Only your name will be shown on the public-facing website, your Gravatar photo will also be displayed if you have one. Your comment and it’s associated personal data will remain on this site until we see fit to either; remove the comment, or remove the blog post. Should you wish to have the comment and it’s associated personal data deleted, please email us here using the email address / Gravatar ID that you commented with. If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog. NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website. 2.3 Contact forms and email links Should you choose to contact us using the contact form on our Contact page or an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 5. Instead, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are managed and protected by A2 with built-in defences against viruses, spam, and phishing attacks. These ensure the data is transferred to us as securely as possible.
Currently no user data is stored within the web site. This section will be updated should this change.
This website is hosted by A2 within data centres which are physically secured and have resilient power and data connectivity. A2 completely comply with all UK (and current EU) legislation regarding Data protection and security. All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
We Use A Number Of Third Parties To Process Personal Data On Our Behalf. These Third Parties Have Been Carefully Chosen And All Of Them Comply With The Legislation Set Out In Section 1. Google (Privacy Policy) Gravatar (Privacy Policy)
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
The data controller of this website is: Roger Cook
We do not have a dedicated officer, but you can address all queries to: Roger Cook Telephone: 07975 944801 Email: Roger@Uncommon.Expert
This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.
All changes will be recorded here.
Jonathan Evans
Jonathan EvansConsultant
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I have worked with Roger for 10 years and Uncommon Expert since its inception. I can only describe the business as being the ninja of IT support. They work quietly and effectively in the background ensuring your continued protection but they then jump into action when there is an unforeseen issue to rectify it quickly and at the lowest possible cost. I couldn't recommend them more highly!!
Bruce Compton
Bruce ComptonDirector at Jel Drive Limited
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I worked with Roger for many years whilst he was with M&P, and have subsequently used his services at Uncommon Expert. He is knowledgeable, helpful, quick to respond and patient in his explanations of slightly more complex problems - he is also very fair in his pricing policies. Wouldn't hesitate to recommend.
Penny Metcalf
Penny MetcalfOwner, Mindfulness Training
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Roger knows more than I ever knew there was to know about IT and websites. He will work magic with your website and anything else technical that you need help with. His motto of 'I work with IT so that you don't have to' is perfect. Roger is the perfect solution for people like me, a small business owner with a limited world of IT. Not only does he have a wealth of knowledge and expertise, he communicates it calmly and kindly without any sign of exasperation at my limited knowledge. Roger is indeed the uncommon expert, but he is more than that, he is a pleasure to work with.
Albert S Johnson
Albert S JohnsonDirector
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I have known/worked with Roger for around 10 years. He is the man I turn to when I have any IT problems outside of the scope of my knowledge. He is always there to assist and I would recommend his services.
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